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STORE POLICY

CUSTOMER CARE

🌟 Customer Care: We Move With You, We Motivate You

At Move & Motovate, our customers are the heart of everything we do. We believe support should feel personal, uplifting, and empowering — not complicated or cold. That’s why our customer care team is built on three promises:

💬 Clear, Human Support

  • Real conversations: You’ll always be met with understanding, not scripts.

  • Fast responses: We respect your time and get you the help you need quickly.

  • Guidance that empowers: We don’t just answer questions — we help you move forward with confidence.

🤝 We’re With You Every Step

  • Dedicated support: Whether you’re starting your journey or leveling up, we’re here to help.

  • Problem-solving mindset: If something isn’t right, we fix it — no excuses.

  • A community-first approach: You’re not just a customer; you’re part of the Move & Motovate family.

🚀 Motivation Built Into Every Interaction

  • Encouragement that fuels you: We celebrate your wins and help you push through challenges.

  • Tools and tips: We share insights to keep you inspired and progressing.

  • A positive experience: Every interaction is designed to lift you up, not weigh you down

PRIVACY & SAFETY

At Move and Motovate, your safety and privacy are extremely important to us. We are committed to protecting your personal information and ensuring a secure experience for everyone who uses our website, services, or platforms.

1. Information We Collect

We only collect information that is necessary to provide and improve our services. This may include:

  • Your name, email address, or contact details

  • Information you voluntarily provide through forms, sign-ups, or inquiries

  • Basic usage data such as device type or website activity (used for performance and security)

We do not collect unnecessary or sensitive personal data.

2. How Your Information Is Used

Your information is used only to:

  • Provide and operate our services

  • Communicate with you when needed

  • Improve website performance and user experience

  • Maintain safety, security, and prevent misuse

We never sell, rent, or trade your personal information to third parties.

3. Data Protection & Security

Move and Motovate uses strong security measures to protect your data, including:

  • Secure servers and encrypted connections

  • Restricted access to personal information

  • Regular monitoring to prevent unauthorized access, loss, or misuse

Only authorized personnel can access personal data, and only when necessary.

4. Privacy of Children

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

5. Third-Party Services

If we use trusted third-party tools (such as payment processors or analytics), they are required to follow strict privacy and security standards. These providers only receive the information necessary to perform their services.

6. Cookies & Tracking

We may use cookies or similar technologies to:

  • Improve functionality

  • Understand how users interact with our site

  • Enhance security and performance

You can manage or disable cookies through your browser settings.

7. Your Rights

You have the right to:

  • Request access to your personal information

  • Ask for corrections or deletion of your data

  • Opt out of non-essential communications

We respect and honor these requests promptly.

8. Policy Updates

This Safety & Privacy Policy may be updated from time to time. Any changes will be posted on this page, and continued use of our services means acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about safety or privacy, you can contact us at:
Move and Motivated

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments

- Apple Pay 

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